News & Developments

Expansion plans, new locations and recognition for the Medicom Pharmacy network.

Recent Developments

Growing the network, reaching more communities

Reaching out to the community to extend holistic healthcare in the most efficient manner has been Medicom's forte from the time of its inception, and a great deal of thought goes into rendering customer satisfaction in retailing services beyond expectations.

Expansion · 2026

Three new pharmacies planned for 2026

Medicom is preparing to open three additional outlets, extending the network into fast-growing Dubai catchments:

  • Quranic Park
  • Moopans Mall
  • Al Sufouh
Regional Growth

Abu Dhabi & the Northern Emirates

Medicom is expanding rapidly across the Northern Emirates — including Umm Al Quwain, Ras Al Khaimah and Fujairah — and extensively in Abu Dhabi, bringing the neighbourhood pharmacy model to communities beyond Dubai and Sharjah.

Partnerships

Strategic retail & corporate partnerships

Medicom continues to build strategic partnerships with retail and corporate entities, opening pharmacy formats within malls, cooperative societies and mixed-use developments to place healthcare closer to where people already are.

Recognition

Awards and accolades

At Medicom, extensive research has gone into understanding customers' needs, and their loyalty is priceless. Relentless effort and exceptional service has earned Medicom a reputation as a leader in the retail pharmacy industry, with hard work across healthcare, nutrition, hygiene and beauty recognised through numerous awards — especially for superlative customer service at national level.

Membership

Dubai Service Excellence Scheme

Medicom is a member of the DSES programme, which is designed to make the experience of shopping in Dubai a pleasurable one.

Participation reflects the standards we hold our store teams to — on product knowledge, courtesy, store presentation and the resolution of customer concerns.

What recognition means to us

  • A leader's reputation in retail pharmacy
  • National-level accolades for customer service
  • Consistent standards across every outlet
  • Customer loyalty earned, not assumed
Coverage

Where Medicom operates

Our pharmacies and those of the wider Relief Healthcare Group operate across the Emirates.

Dubai

Head office, central warehouse and the largest concentration of outlets.

Sharjah

Outlets across residential districts, malls and cooperative societies.

Ajman

Network presence with further expansion planned.

Umm Al Quwain

Community pharmacies serving growing residential areas.

Ras Al Khaimah

Expanding coverage across the northern emirate.

Fujairah

Part of the ongoing Northern Emirates expansion.

Abu Dhabi

Extensive expansion programme underway in the capital.

24 pharmacies

Plus one central warehouse, serving over a million walk-ins a year.

Media & partnership enquiries

For press requests, opening announcements or partnership proposals, contact our head office in Al Qusais Ind. Third, Dubai.