Relief Healthcare Group · 24 Pharmacies · Since 1996

About Medicom Pharmacy

An independent UAE healthcare retailer with three decades of pharmaceutical distribution and community retail experience.

Introduction

Gulf National Medical Co. L.L.C

Gulf National Medical Co. L.L.C was set up for the purpose of distribution, wholesale, retail, import and export of pharmaceuticals within the United Arab Emirates. The company came into existence in 1996 and has built an outstanding reputation for the professional standards of its distribution and for improving the market share of its agency lines.

Within a relatively short time, the company grew to become a major distributor of pharmaceutical products in the U.A.E. That success and growth has been possible thanks to the skills and motivation of the people who work in and support the business — and it is those same people who will continue to maintain and enhance the company's reputation for excellence and prosperity.

The company operates its own administration office and warehouse space. Our central warehouse in Dubai spans approximately 21,000 sq. ft., is centrally air-conditioned and temperature-controlled to properly stock and protect the products we handle.

Medicom Pharmacy

In today's highly competitive pharmaceutical dispensing market, innovative and creative strategies are the key to market differentiation for all operators. This is especially significant in a market like the UAE, where customers have access to world-class products and services. Medicom's services stand out because they are designed as a fine blend of retailing experience with a human touch.

Medicom Group plays a key role in the advancement of professional practice in pharmaceutical retailing. In an industry where the growth rate has been consistent — even through recession-hit months — Medicom expanded its network, meeting growing demand for medicines as well as lifestyle products. Medicom is an independent healthcare retailer operating in the UAE that aims to provide a unique and welcoming approach in each neighbourhood.

Medicom commenced its journey as a retail pharmacy group in 1996, and a strong impulse to perform has nurtured its growth ever since. Starting with a single store, the organisation today operates 24 pharmacies supported by one central warehouse, catering to an average annual customer base of more than a million walk-ins. The company operates its pharmacies in business districts and other strategic locations and employs over 580 professionals, dealing principally in pharmaceuticals, cosmetics, healthcare and surgical products.

Our Journey

From a single counter to a regional network

The group's roots run back to a family trading business, growing through pharmaceutical retail into distribution, wholesale and a multi-emirate pharmacy network.

1982

Union Pharmacy opens

Mr. Ahmed Nasser Abdulla Hussain opens a pharmaceutical retail outlet dealing in pharmaceuticals, cosmetics, healthcare and surgical products.

1996

Gulf National Medical Co. L.L.C established

The company is set up for distribution, wholesale, retail, import and export of pharmaceuticals in the UAE. Medicom begins its journey as a retail pharmacy group in the same year.

2000s

Distribution scale

An outstanding reputation is built for professional distribution standards, with growing market share across agency lines and a central Dubai warehouse.

2010s

Exponential retail growth

The pharmacy division grows beyond boundaries in both products and geographies, becoming a brand respected and trusted by residents and expatriates.

Today

24 pharmacies, one central warehouse

Over 580 professionals across a network spanning Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah and Abu Dhabi, serving more than a million walk-ins each year.

Our Values

Vision & Mission

Vision

Striving for excellence in healthcare through a wide network of friendly neighbourhood pharmacies, offering premium products, professional services, personal care and pleasant ambience that meets the requirements of our customers.

Mission

  • Hold firmly on to the human and ethical values ensuring quality healthcare delivery.
  • Become the preferred provider of comprehensive healthcare at an affordable cost to our customers.
  • Achieve exponential growth harnessing the necessary human, technological and financial resources.
  • Be the employer of choice, nurturing a committed team to carry forward the mission.
Operations

How the business is organised

Distribution, warehousing and retail operate as one integrated chain — from manufacturer to the shelf of a neighbourhood pharmacy.

Import & Sourcing

Products sourced from parent manufacturers and authorised distributors, supporting agency lines across the UAE.

Warehousing

A ~21,000 sq. ft. central Dubai facility, centrally air-conditioned with temperature control for product integrity.

Distribution & Wholesale

Replenishment to the retail network and wholesale supply to trade partners across the Emirates.

Retail Pharmacy

Community pharmacies in business districts and neighbourhoods, each led by licensed pharmacists.

Chairman's Message

A note from our Chairman

Mr. Haji Nasser Abdulla Hussain started off as a General Merchant. In 1982, his son, Mr. Ahmed Nasser Abdulla Hussain, started a pharmaceutical retail outlet called Union Pharmacy, dealing principally in pharmaceuticals, cosmetics, healthcare and surgical products.

Over the last five to ten years, the pharmacy division of Medicom Group has grown exponentially, going beyond boundaries in both products and geographies. The brand is respected and trusted by residents and expatriates alike, due to innovative ideas and efficient service delivered by a passionate team.

The vision of Medicom Retail is to be the most prominent regional player in the pharmacy retailing business in the medium term, and to be a global brand in the long term. This is possible with the momentum created by a fly-wheel effect. The number of pharmacies being set up has increased exponentially in recent years.

I hope that Medicom will soon become a synonym for medicines and related products in the GCC.

Ahmed Nasser Abdulla Hussain
Chairman & Managing Director

Regional prominence

To become the most prominent regional player in pharmacy retailing over the medium term.

A global brand

To build, over the long term, a brand recognised beyond the region for trust and service.

Momentum through people

To sustain the fly-wheel effect created by innovative ideas and an efficient, passionate team.

Want to know more about the group?

Explore our brand values, or view the wider group of companies behind Medicom.

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